Refund, Cancellation & Delivery Policy

1. Payments & Merchant of Record (Dodo Payments)

All subscriptions and paid purchases on CronCareers (croncareers.com) are billed by Dodo Payments, our authorized Merchant of Record. Dodo Payments handles billing, credit card processing, digital receipts, and applicable taxes (VAT, GST, sales tax) in full compliance with global payment standards.

2. Digital Goods & Instant Delivery Policy

CronCareers is a purely digital Software-as-a-Service (SaaS) platform. No physical goods or packages are shipped.

• Immediate Digital Fulfillment: Upon completing checkout via Dodo Payments, your account is upgraded immediately and automatically. Access to Pro features (sub-5-minute alert engine, webhook endpoints, custom ATS/RSS feeds, and portfolio customization) is provisioned electronically in real time.
• Receipts & Invoices: Official payment receipts, invoice PDFs, and transaction confirmations are dispatched to your registered email address by Dodo Payments immediately upon successful charge.

3. How to Cancel Your Subscription

You can cancel your recurring subscription at any time without fees, penalties, or hassle:

1. Log in to your account and navigate to Settings → Billing.
2. Click Manage Billing / Cancel Subscription to access the customer management portal.
3. Alternatively, you can cancel by clicking the customer management link in your Dodo Payments receipt email.

Post-Cancellation Access: When you cancel, your paid benefits remain active until the end of your current prepaid billing period. At the end of the period, your account automatically reverts to the Free tier, and no further charges will occur.

4. Refund Policy & Money-Back Guarantee

We strive to provide an exceptional job alert and candidate tooling experience. We honor refund requests under the following conditions:

• 14-Day Guarantee: If you are not satisfied with our service or purchased a plan by mistake, you can request a full refund within 14 days of your initial purchase.
• Billing or Technical Issues: If you experienced a duplicate charge or a verified platform outage that prevented access, you will receive an immediate full refund.
• Subsequent Recurring Renewals: Renewal charges beyond the initial billing period are non-refundable once the new billing cycle has started, unless required under statutory consumer protection laws.

5. How to Request a Refund

To submit a refund request:

Send an email to [email protected] including your registered account email and your Dodo Payments transaction or invoice ID.

Refund requests are reviewed within 24–48 hours. Once approved, refunds are credited back to your original payment method via Dodo Payments within 3 to 5 business days.